Privacy Policy

1. Introduction

Your privacy matters to SyrupMS. This policy explains what we collect, why we collect it, how we use and share it, and your choices. It should be read together with our Data Protection Policy, Terms of Service, and End User License Agreement.

2. Scope and Controller

This policy applies to our websites, dashboard, downloads, applications, and related services. SyrupMS acts as the controller for personal data processed for these services unless this page or another written notice states otherwise.

3. Information We Collect

• Account Data: name, email, credentials, subscription details, and billing records.
• Usage Data: interactions with the app, dashboard activity, diagnostics, logs, and crash information.
• Device and Network Data: IP address, browser, operating system, settings, and similar technical identifiers.
• Support Data: messages, requests, tickets, attachments, and other information you send to support.

4. Legal Bases for Processing

• Contract: to provide the services, support access, and manage subscriptions.
• Legitimate Interests: to secure, improve, monitor, and responsibly market the service.
• Consent: for optional analytics or marketing where consent is required; you may withdraw consent at any time.
• Compliance: to meet legal obligations including fraud prevention, tax, accounting, and enforcement requirements.

5. How We Use Information

• Account creation, authentication, subscription billing, and customer support.
• Service delivery, personalization, troubleshooting, diagnostics, and product improvement.
• Security monitoring, abuse detection, fraud prevention, and chargeback response.
• Legal compliance and enforcement of the Terms of Service, End User License Agreement, and related policies.

6. Sharing and International Transfers

We share data with trusted processors and service providers such as hosting, analytics, communications, and payment providers under confidentiality and data-processing terms as appropriate. We may transfer data across borders with safeguards such as contractual protections. We do not sell personal data.

7. Retention

We retain personal data only as long as necessary for the purposes described in this policy, to support legitimate business and security needs, or to satisfy legal obligations. Data is then deleted, anonymized, or otherwise de-identified where appropriate.

8. Your Rights

• Access, correct, or erase your personal data.
• Restrict or object to certain processing.
• Request portability for data you provided to us.
• Withdraw consent for optional processing where consent is the legal basis.

To exercise these rights, contact support@syrupms.com. We may need to verify your identity before completing a request.

9. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, security, preferences, performance, and analytics. You may manage cookies through your browser settings and any controls made available in the product. Some features may not function properly without required cookies.

10. Security

We apply technical and organizational measures designed to protect personal data, including encryption in transit, access controls, monitoring, and least-privilege practices. No system can guarantee absolute security, but we work to reduce risk and respond quickly to issues when they arise.

11. Children

Our services are not intended for individuals under the age of 13, or any higher minimum age required by local law. We do not knowingly collect personal data from children.

12. Changes and Contact

We may update this policy from time to time. Material changes will be posted here with the revised version of the policy. Questions, concerns, or privacy rights requests may be sent to support@syrupms.com.